Contact Us

This page explains how to get in touch with our support team and what to include in your message. It also covers the questions we handle most often and how we deal with complaints.

From the game library

John Hunter and the Tomb of the Scarab Queen

How to reach us

Our support team can be reached in two ways.

Live chat: open the chat window on any page of the site; it is staffed 24/7.
E-mail: write to support@casino-mrsloty.co.uk from the address registered on your account.

We answer e-mails in the order they arrive, so one message per issue works best.

What to have ready when you write

These details let us settle most matters without follow-up questions.

Your username or the e-mail address on your account.
The game, bonus or transaction involved.
The date and approximate time, with your time zone.
What you expected and what happened instead.

Never include your password. Our staff will never ask for it.

Questions we help with most

Most messages fall into one of these areas:

Account and verification: registration details, document checks and access to your account.
Deposits and withdrawals: payment methods, pending balances and the limits shown in your account.
Bonuses: wagering progress and the terms set out in the cashier.
Technical issues: games that fail to load, interrupted rounds or display faults.

Complaints

If you are unhappy with an outcome, e-mail support@casino-mrsloty.co.uk with Complaint in the subject line and add the details listed above. We acknowledge your message and reply once it has been looked into. If our final answer does not settle the matter, we will explain the next steps open to you.